Terms & Conditions

This contract is made on the assumption by both parties that normal conditions prevail, and that any unusual conditions which materialise shall be in addition to the contract.

Jurisdiction for this agreement shall be English law English and Welsh courts shall have sole jurisdiction in matters arising therefrom.

Please read our terms and conditions or print a copy for your reference.

By purchasing on this website you agree to be bound by the terms and conditions set out below.

Definitions and Interpretation

COMPANY shall mean North Wales Beds Ltd of Mold Road Gwersyllt, Wrexham, North Wales, who shall provide the goods detailed on Buyers order in the course of their trade of business.

BUYER shall mean the purchaser who is named on the order contract for goods ordered via company website or by telephone.

GOODS shall mean the items required by the buyer and shall be exclusively detailed on the order and confirmation email or letter to the buyer.

DELIVERY shall mean the delivery of the ordered goods to the address specified on the order by the buyer.

SPECIAL ORDER shall mean goods ordered by the buyer to a certain size colour or personal specification e.g. A mattress made to a non standard size.

General conditions

The buyer is responsible for the accuracy of the order submitted and care should be taken regarding sizes. The buyer is responsible for making sure that the goods ordered will fit into the desired area.

When ordering a mattress separately make sure it will fit onto the base.

Important: All sizes on website shall be given in approx metric sizes. Metric sizes are not the same as imperial when converted. e.g. 135cm x 190 cm double size is not exactly the same as 4'6 x 6'3. Bed and mattress sizes that are given are approximate and may vary slightly depending on manufacture. If ordering a bed frame of any construction REMEMBER that the overall dimensions will be longer and wider than mattress sizes. Overall size is subject to design features.

All goods sold comply with all applicable legislation.

All goods have a 12 month guarantee any further guarantee or limited warranty is provided solely by the manufacturer of the goods and is subject to terms available on request but is normally contained within the goods packaging.

Buyers are reminded to complete all guarantee/documents within 7 days of delivery where appropriate. Also please read our own and manufacturers care guide instructions found in the sleep advice guide.

If you do have a warranty/guarantee claim, please contact our Helpline 01978 752733 or email info@northwalesbeds.co.uk. If possible include a photograph of the fault, so we can speed up action with the required manufacturer.

Buyers should note that for reasons of hygiene North Wales Beds and its manufacturers will not deal with items which are stained or soiled.

All mattresses and beds are designed for different use. The performance gained from each varies and buyers should consider the use the goods will be put to before purchase is made. If unsure please ring our Helpline 01978 752733

No liability can be accepted by the Company for incorrect selection. Important: Buyers are reminded to check sizes required. All manufacturers given sizes are approximate measurements only. Manufacturers allow tolerances and such tolerances vary between manufacturers.

The company accepts no liability in respect of buyer incorrect orders due to the wrong size, please make sure sizes are correct prior to orders.

All goods are sold for domestic use only, unless purchased from the contract section on our website. If you intend using our products in a business or public environment please contact us.


When ordering mattresses for bunks, midi beds or high sleepers that the top mattress often requires a thinner mattress of approx 15 cm depth to ensure safety recommendations.

The company will not refund any monies when the wrong size item has been ordered or will not fit into the desired area.

The company retain the right to refuse any order for any reason, including errors on its website and will in these circumstances reimburse the buyer in full.


Full payment is required when you place your order. We will send you an order acknowledgement email detailing the goods you have ordered.

The company will collect monies using buyer card details supplied via its secure server.

All prices shown are in pounds sterling including VAT at the prevailing rate.

To protect buyers card details we will attempt to make sure card details are genuine and not being used fraudulently.

The company will validate buyers name address and other personal information provided during the ordering process, against appropriate third party data bases.

By accepting these terms and conditions buyer consents to such checks being made. Please be assured that these enquiries are only made to confirm buyers identity. NO CREDIT CHECK is performed.

All information provided by the buyer will be treated securely and strictly in accordance with the date protection act 1988.

North Wales Beds do not retain any buyers payment details. Details may be kept for buyers contact - this information is not given to third parties.

We will take great care to keep the details of a buyers order and payment secure in the absence of neglect on our part the company will not be held liable for any loss buyer may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from company website.

Most Credit and Debit Cards are permitted.

All goods shall remain the property and in the exclusive possession of the company until payment is received and cleared in full.

Prices include delivery to any UK mainland address Monday to Friday.

Delivery details for each item is on its respective page.

If your order is out of stock we will advise you of this ASAP quoting an approximate delivery time. If you find this acceptable we will contact you to arrange your order for delivery when it arrives in stock.

The company shall not be liable for departures from the specification within the contract where such departures are due directly to unforeseen changes by manufacturers. No guarantee can be given that colours on company website illustrations of products correspond directly with the goods delivered as variation is unavoidable. Where the buyer requires an exact match, such should be specified by the buyer on the original order.

Limitations of liability

Company liability regarding this contract shall be limited to the value of the goods.

All contracts shall be governed by UK Law.

No terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or otherwise be limited or excluded to applicable law.

A confirmation of buyers order will be sent via email or post and unless you are notified within 48 hours to the contrary it will be deemed to have been accepted by the company.

The company reserve the right to refuse any order that is an error on its website and will be in such circumstances refund the buyer in full.

The company reserve the right to refuse any order for whatever reason.

The company reserve the right to satisfy themselves that all orders received are genuine.

If the company are unable to do this buyers monies will be refunded to the card used to place the order.

The company shall then deem the order cancelled.

The company will fully co operate with any authorities who suspect fraudulent or criminal activities on its website.

The company limits liability to the fullest extent permitted by the law in relation to minor imperfections in fabric, wood, leather, metal and other natural or natural effect products which by their nature are imperfect.

This clause in no way operates to take away the rights of a buyer to complain regarding serious defects which the reasonable person may take to be serious.

In any event defects with goods purchased must be reported to the company quoting delivery date and invoice number within 14 days of discovery or when discovery has reasonably taken place.